Privacy Policy

Last updated: October 6, 2026

This Privacy Policy describes how Mendoxa (“we,” “us”) handles information collected through mendoxa.co and the patient experience at try.mendoxa.co.

Who provides clinical care and pharmacy services

Clinical evaluation and dispensing are performed by those independent licensed parties. We coordinate the brand experience and technology pathway.

Information we collect

  • Identifiers and contact details (name, email, phone, shipping address)
  • Account and authentication data
  • Health information you submit in intake (treated as protected health information in the clinical environment)
  • Payment metadata processed by payment providers (we do not store full card numbers on this marketing site)
  • Device, log, and approximate location data for security and operations

How we use information

  • To determine eligibility and connect you with licensed clinicians
  • To facilitate prescriptions and pharmacy fulfillment when ordered
  • To provide support, fraud prevention, and service improvement
  • To meet legal, regulatory, and LegitScript-related compliance obligations

Sharing

We share information with service providers who help operate telehealth, payments, hosting, analytics (if enabled), and customer support, and with clinicians and pharmacies as needed to deliver care. We do not sell personal health information.

All the above categories exclude text messaging originator opt-in data and consent. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. This information will not be shared with any third parties.

Service area

Mendoxa serves 49 U.S. states and does not serve California.

Security and retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. Retention follows clinical, pharmacy, tax, and legal requirements.

Text messaging

Mendoxa collects mobile phone numbers from people who opt in to receive SMS messages. We use this information to send transactional messages about your visit, shipping and delivery, account status, identity-document retry, and care-coordination logistics. We do not send marketing or promotional SMS. Message frequency varies. You may receive up to 8 messages per month.

We retain mobile phone numbers and consent records for as long as you are subscribed to our SMS program, and for a minimum of five years after you opt out, consistent with our legal record-keeping obligations. You may opt out at any time by replying STOP, after which your number will be removed from our active messaging list. Reply HELP for help, or email care@mendoxa.co.

We implement reasonable technical and administrative safeguards to protect your mobile information from unauthorized access or disclosure. SMS is not a fully secure channel; we do not send protected health information in text messages. Clinical details stay in the patient portal.

For questions about how we handle your mobile information, contact privacy@mendoxa.co. See our SMS Terms for the messaging program rules.

Your choices

You may request access or correction of certain information through the patient portal or by emailing privacy@mendoxa.co. Some clinical records are retained as required by law.

Children

Services are intended for adults. We do not knowingly collect information from children under 18 for treatment services.

Contact

privacy@mendoxa.co · Patient portal: https://try.mendoxa.co